Clear roles and flexible access built for growing franchise systems.
User Permissions: More Control, More Clarity for Your Franchise
As your franchise grows, so does the need to manage who can do what in the system. The right permissions structure makes all the difference:
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✅ Clarity – everyone knows their role and what they can access
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✅ Security – sensitive areas stay protected
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✅ Flexibility – you can scale teams without worrying about giving too much (or too little) access
That’s why user levels in Delightree reflect how real franchise teams operate. This gives you more control, less confusion, and a smoother way to manage corporate teams and franchisees at every level.
✨ What’s New?
We’ve refreshed the naming of levels and introduced a new one to make things more intuitive. Permissions themselves haven’t changed — just the labels you’ll see in your account.
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User Category → Franchisor / Franchisee
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User Level → Admin / Franchisor Staff
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User Roles → Store Manager, Auditor, Compliance Officer, etc.
User Categories at a Glance
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Franchisor = anyone working at HQ
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Franchisee = anyone at the location level (owners, managers, staff), whether corporate-owned or franchised
User Levels at a Glance
Master Admin (corporate)
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Full access + ability to manage Admins
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Only created by Delightree Customer Success team
Admin (corporate)
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Full access across all locations (except managing Admins)
Franchisor Staff (corporate)
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Access across all locations (except managing locations + Admins)
Location Admin (Owner) (Franchisee/Owner)
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Manages content + staff at assigned location(s)
Location Admin (your managers)
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Manages content, other Location Admins, and staff at assigned location(s)
Location Staff (your front-line employees)
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Access to training, checklists, forms, and Knowledge Base (view-only)
How It Works
Step 1. Define Roles in Teamspace
Categorize every single user role as either Franchisor or Franchisee.
Step 2. Edit Role Permissions
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Master Admins → open User Roles page in Teamspace
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Select a role → click Edit
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Decide exactly what each role can and can’t do
This ensures every user has the right level of access:
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Admins → full control + oversight
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Managers → team/task management
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Frontline → only what they need to operate day-to-day
💡 Pro Tips for Rollout
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Simplify first: Hide certain user roles from areas until you’re ready to roll them out.
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Decide owner access: Do you want franchisees creating their own content in Knowledge Base or just consuming what corporate publishes?
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Streamline rosters: Choose whether owners manage their own employee access, or whether corporate maintains rosters centrally.
With these options, you can shape Delightree to fit your exact operating model whether you want tight central control or more flexibility for franchisees.
👉 Take a look - the possibilities are endless!