User Role Permissions

User Permissions in Delightree

There are two types of permissions in Delightree:

1. User Level Permissions (System-Set)
These are the standard permissions tied to each user level (Master Admin, Admin, Location Owner, etc.).
They are built into the system and cannot be modified.

Think of these as the foundation of what each level can access.

2. User Role Permissions (Customizable by You)
These are the job roles your team creates inside Delightree (for example: Owner, General Manager, Shift Lead, Trainer, etc.).

You configure these roles and decide:

• What they can see

• What they can access

• What responsibilities they have

This gives you flexibility to match Delightree to your organizational structure.

User Categories at a Glance

• Franchisor = anyone working at HQ

• Franchisee = anyone at the location level (owners, managers, staff), whether corporate-owned or franchised

User Levels at a Glance

Master Admin (corporate)

• Full access + ability to manage Admins

• Only created by Delightree Customer Success team

Admin (corporate)

• Full access across all locations (except managing Admins)

• Access to edit content made by corporate team

Franchisor Staff (corporate)

• Access across all locations (except managing locations + Admins)

Location Admin (Owner) (Franchisee/Owner)

• Manages content + staff at assigned location(s)

Location Admin (your managers)

• Manages content, other Location Admins, and staff at assigned location(s)

Location Staff (your front-line employees)

• Access to training, checklists, forms, and Knowledge Base (view-only)

How It Works

Step 1. Define Roles in Teamspace

Categorize every single user role as either Franchisor or Franchisee.

Step 2. Edit Role Permissions

• Master Admins → open User Roles page in Teamspace

• Select a role → click Edit

• Decide exactly what each role can and can’t do

This ensures every user has the right level of access:

• Admins → full control + oversight

• Managers → team/task management

• Frontline → only what they need to operate day-to-day

💡 Pro Tips for Rollout

• Simplify first: Hide certain user roles from areas until you’re ready to roll them out.

• Decide owner access: Do you want franchisees creating their own content in Knowledge Base or just consuming what corporate publishes?

• Streamline rosters: Choose whether owners manage their own employee access, or whether corporate maintains rosters centrally.

With these options, you can shape Delightree to fit your exact operating model whether you want tight central control or more flexibility for franchisees.

👉 Take a look - the possibilities are endless!