How do Permissions work?

Permission levels determine how a user can engage with content on Delightree.

As your franchise grows, so does the need to manage who can do what in the system. That’s why we’ve updated user levels in Delightree to better reflect how real franchise teams operate and to give you more control and clarity.

Here’s what you need to know 👇

What’s New?

We’ve renamed a few levels and introduced a new one to make things more intuitive. Permissions themselves haven’t changed - just the labels you’ll see in your account.

User Category (Franchisor / Franchisee)
User Level (Admin / Franchisor Staff)
User Roles (Store Manager, Auditor, Compliance Officer, etc.)

Meet the New User Levels

Master Admin (New Role!)

This is your top-level corporate level. Master Admins can do everything Admins can—with one important difference: ✅ Only Master Admins can add or manage other Admins

Master Admins can only be created by the Delightree Customer Success team.

Corporate User Levels

New Level	Previously Called	What They Can Do
Master Admin	Super Admin	Full access + ability to manage Admins
Admin	Admin	Full access across all locations (except managing Admins)
Franchisor Staff	Admin (in some cases)	Access across all locations (except managing locations and Admins)

Location User Levels

New Level	Previously Called	What They Can Do
Location Admin (Owner)	Location Owner	Manages content and Staff at their assigned location(s)
Location Admin	New Role	Manages content and Location Admins and Staff at their assigned location(s)
Location Staff	Worker	Access to training, checklists, forms, and Knowledge Base (view-only)

A Few Things to Keep in Mind:

Users can only create users with a lower level than themselves.
Staff can’t receive chat messages from corporate (Admins, Master Admins, Users).
Location Admins can message any team member directly.

We suggest taking a moment to review your user list to ensure everyone is matched up with the right role.

What Can a Location Admin Do? (Detailed View)

If you're assigning someone as a Location Admin, here’s exactly what they'll have access to:

Feature	What They Can Do
Settings	❌ Not accessible
Audit	❌ Not accessible
Members	✅ Can add/edit Staff only
Jobs	❌ Not visible/accessible
Launcher	✅ Access assigned tasks only
Compliance	✅ Can update docs via Launcher and resubmit via Location profile in Teamspace
Knowledge Base	👀 View-only access
Location	👀 View-only access
Conversation Logs	❌ Not visible/accessible
User Management	✅ Can only add/edit/delete staff for the assigned location

👋 Need Help?

If you’re unsure which roles to assign or want help reviewing your setup, reach out to your Delightree Customer Success Manager, we’re happy to walk through it with you.