Organize content easily and effectively for your team using folders and sub-folders.
The knowledge base is the bread and butter of Delightree, storing all your business operations files and content. It is structured into chapters that are conveniently searchable, ensuring your team remains organized and productive.
Folders
Inside every folder is a Chapter. Chapters are uploaded or created within folders, much like Google Drive. The organization of your folders is entirely up to you, but we do suggest some best practices during the onboarding process when your account is being set up.
Most customers have found success by organizing their folders based on departments such as HR, finance, marketing, operations, etc. Additionally, it is beneficial to create a folder for extra materials like training and recipes.
Sub-folders
To further nest and organize your content, we recommend utilizing sub-folders. This is especially helpful when uploading or creating additional content.
Imagine you are organizing recipes. With Sub-Folders:
- Create a main folder for “Recipes.”
- Nest sub-folders within like “Appetizers,” “Entrees,” and “Desserts.”
- Easily locate specific recipes under their respective categories for swift access during meal prep!
Best Practice:
Please keep in mind that the main purpose of the knowledge base is to help your team stay organized and informed. The most effective way for your team to utilize Delightree is by searching for specific key terms to find the information they need, rather than just skimming through content.
Instead of merely linking to an existing pdf or manual, consider breaking up the content into easily searchable, bite-sized chapters for your team. Remember, while pdfs are not searchable in Delightree, chapters are, making it easier for your team to access the information they need.